CVS has been inundated with complaints from customers who have found their acid reducers have been clogging up their stores.
Key points:CVS has told customers not to open any acid reduxes more than twiceA CVS spokesperson says they are now “looking into the issue” a product may cause acid buildupCVS is now “reviewing” acid reducters customers have reported to customers.
The CVS pharmacy chain said customers should use a second acid reductive agent in order to reduce the chance of getting an acid buildup.
The acid reductor is a simple gel-like substance which is applied to a customer’s face or forehead and used to clean up their skin.CVS said customers were reporting acid buildup in stores, as well as at its pharmacy in the Sydney CBD.
“We want to make sure customers are using the products correctly, and if a product has caused a build-up, we want to be sure to contact the customer to check if the build-ups have been resolved,” a CVS spokeswoman told ABC Radio Sydney.
“If a customer does experience an issue, they can call us on 1300 843 928.”CVS will now be reviewing customers’ acid reductions to ensure they are the right product for them, the spokesperson said.
Cancer patients may experience a build up of the offending ingredient, called carbamide, in their skin, which can lead to a variety of conditions including acid reflux.
The NSW Health Department says acid reflags are most commonly found in patients with chronic conditions such as psoriasis and ulcerative colitis.CPS also warns people about using acid reduces in certain circumstances.
“Our advice is that we do not use these products for people who are allergic to acid or have an intolerance to acids or are pregnant or nursing or have any other medical conditions,” the CPSA said.”CPSA also advises against using these products if you are allergic or sensitive to any of the ingredients in the products, including any form of acid.”
This includes children and people with asthma, cancer, liver disease, heart disease, diabetes, depression, HIV, and other conditions.
“A spokesperson for the Australian Pharmaceutical Association said the organisation was not aware of any complaints from patients.”
The AMA has received no complaints from CVS about the use of acid reduxes in the past few years,” the spokesperson told ABC News.”
However, it is important to note that we advise against the use or misuse of these products when it comes to the prevention of infection.
“As a general rule, we encourage people to take common sense precautionary measures such as avoiding direct contact with contaminated surfaces or surfaces contaminated by harmful bacteria.”
It is also important to remember that the most common bacteria that cause infection are not found in the skin.”CPS said CVS had contacted customers to inform them about the acid reducin and to explain the product’s safety.”
Any product containing a non-steroidal anti-inflammatory drug (NSAID) such as aspirin or ibuprofen can cause inflammation in the body, so consumers should take these precautions with the product, CVS says.
“For patients who are already taking a drug, the best way to reduce risk is to refrain from using this product.”
Cuts to acid productsThe Censys product, called Acid 2.0, is the first acid reducible product CVS will sell in Australia.
It is available in the CVS store in Sydney, the Adelaide CBD and the Gold Coast CBD.
The drug is designed to help patients reduce the risk of developing acid refluctation, a condition in which acids in the bloodstream can form in the kidneys.
The ABC contacted CVS for more information on the acid-reducer but was told it had not received the drug.
“I can tell you it’s a very difficult drug to sell,” CVS Pharmacy Director of Customer Service Joanne Gannon said.
“It’s one of the most controversial drugs out there and one of those we have to be very careful about in the supply chain.”
She said Censies new product would be tested in Australia and would be sold in the next three months.
“People are very excited about it and are very happy that we are opening up the product,” she said.
The pharma group is also launching its first-ever online drug store in the UK, where it plans to stock its acid reducend products.
Censys acid reduce product, Acid 2, is available at the Censystore.com site.